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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Leave us a review

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What our customers say about us...

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West

October 28, 2026

5 out of 5 rating by West
"Love this office. Always extremely responsive and very quick turn around on policy changes. Great communication as well, no notes! Keep up the good work team!!"
We responded:
"West, thank you for taking the time to leave us a review! I'm happy to hear that you love our office and appreciate our responsiveness and communication. We strive to make policy changes as smooth and quick as possible. Thanks for your support! Let us know if we can help with anything else!"
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ilse banuelos

October 28, 2026

5 out of 5 rating by ilse banuelos
"Thank you Erica for assisting me today you explained and helped me with everything thank you !"
We responded:
"Thank you for your review, Ilse! We're glad Erica could assist you. We appreciate your feedback and support. Let us know if you need anything else!"
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Eva Dino

October 28, 2026

5 out of 5 rating by Eva Dino
"Erica es muy amable y simpática. Siempre ofrece seguro de auto para que uno lo considere."
We responded:
"Eva, gracias por tomarte el tiempo de dejarnos una reseña. Me alegra saber que Erica te ha brindado un servicio amable y simpático. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"
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Patricia Cage

October 27, 2026

5 out of 5 rating by Patricia Cage
"Gavin was excellent!!!!"
We responded:
"Patricia, thank you for the 5 stars! I'm glad to hear Gavin provided you with excellent service. We're always happy to help if anything comes up."
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Onekulgal

October 23, 2026

5 out of 5 rating by Onekulgal
"This office ROCKS! These folks have helped me through several moves. Professional, knowledgeable, and friendly. I recently worked with Marcus who was absolutely awesome! Thanks for the great customer service!"
We responded:
"Thank you for sharing your feedback with us! I'm delighted to know that our team has successfully supported you during your moves and that Marcus delivered excellent service. We value your kind remarks and support. Please let us know if there's anything else we can assist you with!"
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MICHEL GODBOUT

October 23, 2026

5 out of 5 rating by MICHEL GODBOUT
"Great customer service. Setting up my policy for auto/home was straight forward and explained very well. I now have coverage with more benefits at a lower price. I highly recommend
Matt Fitzpatrick - State Farm Insurance Agent."
We responded:
"Michel, thank you for taking the time to leave us a review! I'm happy to hear that setting up your policies was straightforward and that you're enjoying more benefits at a lower price. Your recommendation means a lot to us. Let us know if we can help with anything else!"
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Zach Utsler

October 20, 2026

5 out of 5 rating by Zach Utsler
"I needed a high level auto quote nothing, super detailed and had some other questions come up. Erica was super knowledgeable and kind when providing feedback. Thanks so much for your time and help today!!"
We responded:
"Zach, thank you for taking the time to leave us a review! I'm glad Erica was able to assist you with your quote and answer your questions. We appreciate your feedback and are here to help anytime. Let us know if we can help with anything else!"
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Hope Montgomery

October 20, 2026

5 out of 5 rating by Hope Montgomery
"Very thorough and explained everything very well! Very surprised with the customer service."
We responded:
"Hope, thank you for taking the time to leave us a review! I'm glad to hear that you found our explanations thorough and our customer service surprising in a good way. We strive to make sure everything is clear and understandable. Let us know if we can help with anything else!"
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Mary Dougherty

October 19, 2026

5 out of 5 rating by Mary Dougherty
"Marcus was top notch and very professional with his help. We added a new vehicle to our insurance plus after Marcus gave us a new estimate we reduced our insurance with one of our current vehicles. Marcus told us about the insurance vehicle replacement policy which was great news as we are selling our old vehicle."
We responded:
"Thank you, Mary, for your top-notch review! We are glad you found our explanations of different coverages helpful and professional. We are grateful for your kind words and are here for you whenever you need us! - Matt Fitzpatrick - State Farm Insurance Agent, Colorado Springs, CO"
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Rigo Camunez

October 19, 2026

5 out of 5 rating by Rigo Camunez
"Erika it a very helpful person she deserves all 5 🌟"
We responded:
"Rigo, thank you for taking the time to leave us a review! I'm glad to hear Erika was able to help you. We appreciate your feedback and support. Let us know if we can help with anything else!"
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Esperanza Cobos

October 17, 2026

5 out of 5 rating by Esperanza Cobos
"They are always there to help me went l call .to ask questions .They are good people.."
We responded:
"Thank you for taking the time to leave us a review, Esperanza. Our State Farm office in Colorado Springs would be nothing without policyholders like you!"
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Andrew Milam

October 15, 2026

5 out of 5 rating by Andrew Milam
"James was great at answering all of the questions I had and explaining everything in the policy."
We responded:
"Thank you, Andrew! I'm glad to hear that James was able to help with your questions and provide clear explanations about your policy. We always aim to make things as straightforward as possible. We're always happy to help if anything comes up."
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Roger Gonzalez

October 13, 2026

5 out of 5 rating by Roger Gonzalez
"James Gordon was awesome and followed up on all details."
We responded:
"Roger, thank you for taking the time to leave us a review! I'm glad to hear that James provided you with such attentive service. We appreciate your feedback and are here if you need anything else!"
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Paula Mohwinkle

October 12, 2026

5 out of 5 rating by Paula Mohwinkle
""Working with Erica at Matt Fitzpatrick's State Farm office was a wonderful experience! Insurance can be confusing and overwhelming, but she took the time to explain all my options in a way that was easy to understand. She was patient, quick to respond, and genuinely cared about finding the right coverage for me instead of just trying to make a sale. I would recommend Erica and Matt to anyone looking for a reliable agent!""
We responded:
"Thank you, Paula! I'm really happy to hear that Erica made your experience with us so positive. We always aim to make insurance straightforward and ensure you feel confident in your choices. Your recommendation means a lot to us. We're always here if you need anything else!"
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Taylor Townsend

October 10, 2026

5 out of 5 rating by Taylor Townsend
"Jordan was very helpful, he broke everything down for me and made it make sense! We also had an appointment with James Gordon III, and was so laidback and very easy to talk to. He made sure we were getting exactly what we needed and didn’t push anything on us, it was like talking to a friend! Super helpful and friendly agency location."
We responded:
"Thank you for your review, Taylor! I'm happy to hear that Jordyn was able to assist you effectively and make everything clear. We appreciate your kind words about his personable approach. If you need anything else, feel free to reach out!"
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Eman Najee

October 8, 2026

4 out of 5 rating by Eman Najee
"Very easy to speak with and good information concerning adding adding couverages."
We responded:
"Hey, Eman! Thank you for sharing your experience. We’re glad it was easy to connect and that the information about adding coverage to your auto insurance was helpful."
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Ryan Shuster

October 5, 2026

5 out of 5 rating by Ryan Shuster
"James is the man! He found exactly what my wife and I were looking for and went above and beyond to find us plans that would help us and matched our needs. It was nice to talk to a person who was putting our needs first. Thank you James!"
We responded:
"Ryan, thank you for taking the time to leave us a review! I'm really happy to hear that James was able to help you and your wife find the right plans. It's important to us that we put your needs first. We're always here if you need anything else!"
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Kyle

October 3, 2026

5 out of 5 rating by Kyle
"Worked with Gavin Shaw. He was knowable and extremely easy to work with!"
We responded:
"Kyle, thank you for taking the time to leave us a review! I'm happy to hear that Gavin made your experience smooth and informative. We appreciate your support!"
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Coby Taylor

October 1, 2026

5 out of 5 rating by Coby Taylor
"Gavin Shaw is an incredible person. Would 100% do business with him in the future. Recommending all my people now."
We responded:
"Coby, thank you for taking the time to leave us a review! I'm happy to hear that Gavin made such a positive impression. We appreciate your recommendations and look forward to assisting you and your friends in the future. Feel free to reach out if you need anything else!"
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Butler Knife Sharpening

October 1, 2026

5 out of 5 rating by Butler Knife Sharpening
"Great team of professionals who helped me out after a motorcycle crash. Never felt like I was a burden in any way. They are awesome!"
We responded:
"Thank you, Butler Knife Sharpening! I'm happy to hear that our team was able to support you after your motorcycle crash. We always aim to make our customers feel valued and cared for. We're always here if you need anything else!"
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April Alvarez

October 1, 2026

5 out of 5 rating by April Alvarez
"Such an exceptional experience working with Marcus. He was so attentive and made everything simple as possible! Super satisfied with the seamless communication and process"
We responded:
"April, thank you for taking the time to leave us a review! I'm really happy to hear that Marcus made your experience smooth and straightforward. We always aim to provide attentive service and seamless communication. Let us know if we can help with anything else!"
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Charlie Washuk

September 30, 2026

5 out of 5 rating by Charlie Washuk
"Super happy with the professionalism and support this team give.

Recently Chris walked me through all my policies, ensuring I had the right coverage for cars, and home. The session was efficient, and Chris explained everything clearly, and I am confident, I landed right where I need to me.

Joel, just this week, helped me tracked down the status and request some paperwork from the State Farm corporate levels -- it was a simple "fire and forget" request....once I knew he had it, i could forget about it, and he closed the loop that day.

And Ms. Erica Villasenor has been amazing, as I got my 16 year old new driver insured. She addressed every single question/concern, and 100% of the time confirmed that what I sent was received. Just today, she confirmed I have "done all the things needed" within 10 minutes -- amazing customer service, and follow through.

To me.....insurance is not "fun," but this crew's customer service and balance of professional approach with personal conversation takes a lot of the headaches out of it!"
We responded:
"Charlie, thank you for taking the time to leave us such a detailed review! I'm really glad to hear that Chris, Joel, and Erica have been able to provide you with the support and clarity you need. It's important to us that you feel confident and well-covered with your policies. We strive to make the insurance process as smooth as possible, and it's great to know that our team's efforts are making a difference for you. We're always here if you need anything else!"
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Brittany Garden

September 30, 2026

5 out of 5 rating by Brittany Garden
"Justin was kind, patient, and very informative. He took his time to give us various quotes based on different factors and responded to all of our inquiries promptly. Can’t recommend enough!"
We responded:
"Brittany, thank you for taking the time to leave us a review! I'm happy to hear that Justin was able to assist you with such care and thoroughness. We always aim to provide detailed and responsive service. Don't hesitate to reach out if you need anything else!"
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Barb Nicolson

September 30, 2026

5 out of 5 rating by Barb Nicolson
"State Farm has been my go-to agency for auto and home insurance while I've lived in Castle Rock. They always pick up the phone and solve my problems. They're friendly and are never in a hurry. Thankfully, I've never had to use any of my coverage, but it's always nice to know its there. I'm gonna miss you, Matt!"
We responded:
"Barb, thank you for taking the time to leave us a review! I'm really happy to hear that you've had such a positive experience with our office. It's great to know that we've been able to provide you with the support and peace of mind you deserve. We'll miss you too! Don't hesitate to reach out if you need anything!"
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Sabrina Petta

September 29, 2026

5 out of 5 rating by Sabrina Petta
"Marcus was super helpful and kind. Really appreciate his service!"
We responded:
"Sabrina, thank you for taking the time to leave us a review! I'm happy to hear that Marcus provided you with helpful and kind service. We appreciate your feedback and support. Feel free to reach out if you need anything else!"